Return & Refund Policy

At Orvexaa Shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward 30-day return policy.

Return Window You have 30 days from the date your item is delivered to request a return.

Eligibility Conditions To be eligible for a return:

  • The item must be in its original condition: unused, unworn, and unwashed.

  • The item must be in its original packaging with all tags, parts, and accessories intact.

  • You must provide a receipt or proof of purchase (Order Number).

Return Process

  1. Contact our customer support team at contact@orvexaa.shop with your order number and the reason for your return.

  2. If approved, our team will provide you with the return authorization and instructions on where to send your package.

  3. Securely pack the item and ship it to our designated return address: Orvexaa Shop 4531 Piggly Wiggly Drive, Unit B - Suite 105, North Charleston, SC 29405, United States

Return Shipping Costs & Restocking Fees

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (defective product, damaged in transit, or wrong item received), Orvexaa Shop covers 100% of the return shipping costs.

  • Customer Remorse (Changed Mind / Wrong Choice): If you wish to return an item due to a change of mind, the customer is responsible for the actual return shipping costs.

  • Restocking Fees: We charge $0.00 restocking fee (Free).

Refunds Processing

  • Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days.

Contact Us For any questions regarding returns and refunds:

  • Email: contact@orvexaa.shop

  • Phone: +1 843-973-2387

  • Address: 4531 Piggly Wiggly Drive, Unit B - Suite 105, North Charleston, SC 29405, United States