Frequently Asked Questions (FAQ)

1. How long does order processing and shipping take?

• Handling Time: 1 to 2 business days (Monday – Friday).

• Transit Time: 3 to 7 business days across the United States.

• Once your package is shipped, you will automatically receive a tracking number via email.

2. How much does shipping cost?

• We provide Free Standard Shipping on all orders over $50.00.

• Orders under $50.00 incur a flat standard shipping fee of $4.99. All costs are clearly displayed at checkout before payment.

3. What is your return and refund policy? We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and in the same condition as received. Defective or damaged items are returned at our expense, while customer remorse returns are handled by the buyer. Refunds are processed within 5 to 7 business days following item inspection.

4. Which payment methods are accepted? We accept all major debit and credit cards including Visa, Mastercard, American Express, and Discover, alongside secure encrypted checkout gateways.

5. How do I track my order? After checkout and dispatch, a confirmation email containing your tracking link is sent directly to your email address. You can click the tracking link at any time to view real-time transit updates.

6. Can I change or cancel my order? If you need to edit or cancel an order, contact us immediately at contact@orvexaa.shop or call +1 843-973-2387. If your order has not yet entered fulfillment, we will adjust or cancel it immediately.